Previously a customer of Lumesse, I’ve now been working for Lumesse as a Customer Success manager since June 2014. I find it such a privilege to work with customers on a first hand and daily basis, to be welcomed into their world, and for them to trust me to become part of their organisation.
Customer Success is a relatively new concept but it has most definitely taken off and I’m excited to be part of it. As an early pioneer of Customer Success within Lumesse, I’ve had the...Read More
There are simply not enough hours in the day for us to exercise, walk the dog, have meaningful interactions with our kids, read a book, learn something new, help others, go out for dinner, work on our personal relationships, make a personal effort, watch TV, have fun and don’t forget do your work! It will never result in a healthy work-life balance and trying to achieve it will only add to the frustration and anxiety about wanting it yet failing to achieve that utopia. Therefore please let...Read More
Stuck in the registration line for nearly two hours, encountering numerous problems getting hold of that sacred wristband, my enthusiasm dwindled slightly, but finally, after many frustrating conversations the serious looking security staff allowed me to take my descent on those towering escalators, the pilgrimage was over, I had reached the Mecca of HR. Level 2, which strangely, was on the third floor, the show floor. All frustrations were immediately elapsed after a hug from an astronaut...Read More
Recently, the crisis in Syria and the huge number of people fleeing the horrors of war is a much debated topic. Everybody including the media has been trying to analyse reasons and the wider range of consequences. Depending on our political standpoint, we tend to hear what we want to hear, or what we fear. Facts and figures fall behind, our source criticism can be sadly lacking. As always, good news doesn’t sell newspapers or clicks on the web. So we need a counter balance, and big data can...Read More
Yesterday my six-year-old proudly announced he has decided what he wants to be when he grows up. As I waited to hear if it was teacher, doctor, fireman or builder, he confidently told me he was going to breed Angry Birds. Apparently he has spotted a gap in the market as all of his friends love them and who wouldn’t want to have a real one?!?...Read More
This blog is the first of a series that will investigate some of the main cultural differences you should consider when operating in a French business environment.
France, a fashionable and culturally mature country, was the most visited in the world in 2013, welcoming over 84 million tourists over the year. Known...Read More
News was released this week that the market share of three out of the big four UK supermarkets has declined further. Losing market share to upstart discounters who have entered a mature market with a different business model is making the traditional market leaders incredibly nervous. Whilst Lidl & Aldi grew 16% and 17.3% respectively in the past twelve weeks, Asda, Tesco & Morrison’s all lost market share (even Sainsbury’s, who did manage to grow, only managed less than 1% growth...Read More
Can you create a talent pipeline, starting with eleven year old students at high school? Perhaps you can - inspiration can be triggered by something quite simple. This week I got to talk at a local high school to over 200 young students, and the main topic was how important languages are for your career. I used the...Read More
The millennial generation is often viewed as one of the most valuable segments of the population, mainly because of the group’s size and strong purchasing power. Millennials are commonly defined as those born between 1981 and 1995 and have now become one of the largest groups in the workforce; making up 37% of the total workforce, compared to 34% of baby boomers (those born between 1945 and 1960) in the US. With Millennials currently emerging as leaders in technology, finance and other...Read More
I think everyone, at some point, has reflected on what motivates themselves and others. Before my career at Lumesse and in HR, I was a teacher, and my job was to get the best out of my pupils. I was interested in why some pupils possessed that inner drive to engage in something for its own sake and whether this could be developed in all students? It also makes business sense for employers to take note of how to best motivate its workforce. Is this through dangling rewards, or, by providing...Read More